Lots of people in the casino were winning and having fun. But until that time, just be prepared and you will not be disappointed. Hopefully, Harrahs will soon have all the staff back and everything will be back to 'normal' We all hope so. We missed Marty, the bellman, who was always so helpful. Don't criticize or leave bad reviews due to them remind and insisting that you keep your mask on properly.

If you are unable or unwilling to follow these LAWS then stay at home. They DO remind you if you are not using your masks properly. The hosts and the staff ARE friendly and do their best to accommodate your requests. Hand sanitizers and masks are available several different places in the hotel AND the casino. If you need extra things, they are happy to supply them. Obviously, some of the normal amenities were 'missing' due to the pandemic! What do you expect things that others have used or touched? I think they have done a wonderful job at this hotel/casino. THIS IS THE LAW right now! Hey, roll with the punches. Room service and housekeeping are not available.

Valet parking and Bell Services are not available. Some of the machines are disabled for social distancing. Dining is limited depending on the time of day. YES! There have been some necessary changes which are hopefully temporary. Frankly, after this trip which was at least my 20th at this hotel, I'm not sure why the poor reviews. Before we left I read some of the latest reviews, 'rude employees' 'dirty rooms' 'worst casino'. Just returned from a trip with friends for a couple of days. I looked Lakeisha in the eyes as I walked out and asked her if this is how she treats all her guests, she simply replied 'yes'. In the end I got my comps taken away and kicked off property for a day, but I won't go back now, but I have the satisfaction of knowing I did no wrong. He must be a great guy and even better Executive Host. The on site host wouldn't even get on the phone with me, just told another person to tell me that 'I have not lost enough money there to get anything for free.' Wow. I emailed #CarrieGorgonio the casino sales executive, who was no help, I wanted to file a complaint and she got her boss to tell me the exact same thing, basically that they were not gonna do anything. I asked for some rewards credits for what they did and they keep pointing at other departments. But they literally kicked me out for no reason and lied about it. I've had issues with the hotel twice, and the casino once. The casino owned by them out here is Harrah's Kansas City Casino & Hotel. Their own employees bitch about how bad they are.

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